This type of policy will typically have two components. The first is the public statement of the company’s priorities and intentions when working with applicants/residents with disabilities. This statement is similar to the fair housing policy statement, although it specifically addresses the needs of people with disabilities. For example: "Ownership/Management at ABC Apartments welcomes all to our community and we do not discriminate against individuals with disabilities. We offer an equal housing opportunity and provide accommodations to meet the needs of individuals with disabilities upon request, provided the accommodation/modification request is reasonable and feasible. Requests for reasonable accommodations or reasonable modifications should be submitted in writing to the community manager. Depending on the disability, the applicant/resident may need to provide some limited information from a medical/health care provider to verify the disability. Management will respond to the request in a timely manner."
The second component of a reasonable accommodations policy is a list of steps for management and the applicant/resident to follow in evaluating the accommodation request. Consistent use of this list will help ensure that each request is handled properly and consistently over time.